Refund policy

Return + Refund Protocol

Due to the classified nature of the compound, all Serum units must remain sealed, unused, and uncontaminated to qualify for return approval.

Return requests are accepted within 14 days of delivery. Approved returns must arrive in original packaging and pass inspection before the refund is issued back to the original payment method.

Shipping costs are non-refundable.

Refunds are not available for dissatisfaction related to:

- flavor preference

- stimulation tolerance

- intensity response

- tingles sensitivity

- individual mutation experience

Subjects are strongly advised to review all ingredient data, dosage protocols, and product information before entering testing.

Pre-Order Refunds

Orders placed as part of a pre-order are charged at the time of purchase to reserve inventory within the selected production batch.

Estimated fulfillment dates are provided in good faith but may change due to manufacturing, ingredient sourcing, customs inspections, international freight, carrier delays, or other circumstances outside of Alien 51 Labs’ reasonable control.

If a pre-order is delayed beyond its original estimated fulfillment window, customers will be notified using the email address provided at checkout with an updated timeline.

If you choose not to continue waiting, you may request a full refund at any time before your order has shipped. To begin the refund process, please contact [support email] and clearly state that you would like to cancel your order and receive a refund. Please include your order number to help us process your request as quickly as possible.

Questions regarding order status or requests for shipping updates will not automatically be treated as cancellation requests. A refund will only be processed after a clear cancellation request has been received.

Once an order has shipped, it can no longer be canceled and will instead fall under our standard return policy.

To request a return:

Please contact support@alien51labs.com before returning your order. Unauthorized returns may not be accepted.